Booking a holiday should be exciting — and with Johnson Holidays, it is. We want to make the whole experience as smooth and reassuring as possible, so you can relax, look forward and enjoy every moment. Here are our key commitments to you — booking with us means you’re in safe hands.

1. Fully Financially Protected

We operate under the highest standards of financial protection so that your holiday investment is secure. When you book a flight-inclusive package with us, you will receive an ATOL Certificate — so in the unlikely event that one of the suppliers fails (for example an airline or tour operator) you are covered. See our Terms & Conditions for full details.

2. Transparent & Flexible Payment Options

From the moment you book your getaway with us, you don’t have to compromise your dreams for your budget. We offer flexible payment plans so you can spread the cost. Book early, secure your holiday with a low deposit, pay the rest later — simpler, smoother, more manageable.

3. Best Price Promise

We work tirelessly to bring you excellent value. Should you spot the same holiday elsewhere at a lower price within 24 hours of booking, we’ll refund the difference (plus a little extra, terms & conditions apply). Because you deserve to know you’ve got a great deal.

4. Choice & Customisation

Whether you're looking for an all-inclusive resort, an adult-only escape, a multi-centre adventure or a family friendly stay — you choose. We package high-quality options, you filter by your preferences (destination, length, board basis, extras) and pick the holiday that fits. Because it’s your holiday, your way.

5. Ongoing Support — Before, During & After

Our commitment to you extends beyond booking. From friendly advice pre-travel to full support while you’re away, we’re here. Our travel support team is reachable in case of emergency when you’re abroad. And our friendly booking team is just a call, chat or email away from discussion to departure — and beyond.

6. Clear & Easy Booking Documentation

All your travel information — your itinerary, tickets, vouchers (if applicable) and travel instructions — will be delivered clearly and promptly. Please check all details (names, dates, destinations) and let us know immediately if anything looks incorrect so we can quickly fix it.

7. Low Deposit, No Stress

With Johnson Holidays you can book now and worry less later. Secure your holiday from a low deposit (just one of many options depending on destination and booking time) and pay the rest later. It's about giving you flexibility and making the booking process stress-free.

Why You Can Trust Us

• We are fully bonded and regulated, working with trusted suppliers and travel partners to ensure your experience is reliable and safe.
  

• Our Terms & Conditions spell out our commitments and protections, including your rights in case of unexpected changes or cancellation.
  

• We regularly receive feedback from happy customers who highlight our helpful team, smooth booking process and peace of mind while travelling.

A Few Important Notes Before You Travel

• Please check visa, passport and vaccination requirements for your destination ahead of travelling.
  

• Travel insurance is essential — we strongly recommend you purchase a policy covering cancellation, medical costs, repatriation, baggage and personal liability.
  

• Once your travel documents arrive, please review them carefully. Any errors in names, dates or other details need to be reported immediately to avoid issues later.
  

• If you make a change or cancellation, supplier charges may apply. We’ll always communicate any such costs clearly.
  

• Some holidays or services may not be protected by ATOL. If this is the case we will make this clear before you book, and you may be covered by other bonding/insurance arrangements instead.

Your Holiday, Delivered With Confidence

Booking with Johnson Holidays should be the start of something wonderful. We’re here to help you plan, support you along the way and ensure you travel with peace of mind. Let us take care of the details — you just focus on looking forward to the getaway.