JohnsonHolidaysGeneral T&C

Consumer Protection

Last update: 29 September 2025

JohnsonHolidays

At Johnson Holidays, your financial security and peace of mind are our top priorities. We are fully compliant with the UK Package Travel and Linked Travel Arrangements Regulations 2018 and operate under recognised consumer protection schemes to safeguard your holiday.

1. ATOL Protection
  • Many of the flight-inclusive holidays on this website are financially protected by the ATOL scheme (Air Travel Organiser’s Licence).

  • When you book a holiday that includes flights with Johnson Holidays, you will receive an ATOL Certificate confirming what is financially protected.

  • In the unlikely event of our insolvency, the CAA (Civil Aviation Authority) will ensure you are either:

    • refunded in full before travel, or

    • repatriated if you are already abroad.

📌 Always check your ATOL Certificate to confirm which services are financially protected.

2. Non-Flight Package Protection
  • For package holidays that do not include flights, Johnson Holidays provides financial protection through a Trust Account / insurance-backed scheme (insert details of your chosen scheme here).

  • This ensures that your money is fully protected until you return home.

3. Compliance with Package Travel Regulations

All of our holidays fall under the Package Travel and Linked Travel Arrangements Regulations 2018, which guarantee:

  • A single point of responsibility for the performance of your holiday package.

  • The right to a full refund (and compensation, where appropriate) if significant changes are made to your booking or if the holiday is cancelled.

  • Protection against price increases of more than 8% of your holiday cost.

  • The right to transfer your booking to another traveller (subject to reasonable notice and conditions).

  • Assistance if you encounter difficulties while abroad.

4. Your Peace of Mind

By booking with Johnson Holidays, you can be confident that:

  • Your money is protected through ATOL and our financial protection partners.

  • You are covered by one of the strongest sets of consumer travel rights in the world.

  • You will always receive clear, transparent information about your holiday, both before and after booking.

📌 Summary: Your holiday with Johnson Holidays is safe, secure, and financially protected. Whether your booking includes flights or not, your money is protected, and your travel rights are guaranteed under UK law.


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Best regards,

Johnson Holiday Team

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