Johnson Holidays Reviews Policy

This policy supports Johnson Holidays’ commitment to only publishing and displaying authentic reviews that help customers plan and book holidays with confidence. It is designed to combat reviews that are fake, misleading, or influenced by undisclosed incentives.

Our Approach to Reviews

• No fake reviews: Johnson Holidays prohibits fake reviews. We believe there is no place for reviews that are not based on genuine customer experiences, regardless of their source.

• Incentivised reviews: We do not routinely incentivise customers to leave reviews. On rare occasions, if we invite customers to provide feedback in exchange for discounts, vouchers, or similar offers, we will clearly label such reviews as incentivised at the point of publication.

• Transparency: Written reviews and star ratings that feature on our website are sourced from independent third-party review platforms whose policies prohibit fake or incentivised reviews.

Third-Party Review Content

We do not enable customers to post reviews directly on johnsonholidays.com, but we display trusted review content provided by independent third-party platforms. These reviews are not collected or influenced by Johnson Holidays.

Where third-party review content is shown, it will be identified by the use of the relevant platform’s logo and/or branding.

TripAdvisor Hotel Reviews

• We display hotel ratings and reviews gathered from TripAdvisor, an independent third-party platform.

• TripAdvisor has strict policies to verify authenticity and prevent fraudulent content. Incentivised reviews are prohibited under their policies.

• For more information, please see TripAdvisor’s Approach to Content Integrity.

Trustpilot Service Reviews

• We display our overall Trustpilot rating (both star rating and numerical score out of 5), alongside the most recent 5-star reviews of customers’ booking experiences with Johnson Holidays.

• Trustpilot maintains verification systems to ensure that only genuine customer feedback is published. Incentivised reviews are prohibited under their policies.

• For more information, please see Trustpilot’s Guidelines for Reviewers and their actions to combat fake or misleading reviews.

How to Report Concerns

• Johnson Holidays website:
  If you are concerned that review content displayed on johnsonholidays.com is fake or misleading, please contact us by email with full details of your concerns, including relevant links or screenshots. Please do not send us any personal details beyond your name and email address. We will investigate, and if content is found to be fake or misleading, we will take steps to remove or correct it to ensure our customers are not misled.

• Third-party platforms:
  If your concern relates to reviews on TripAdvisor or Trustpilot, please report these directly using the relevant platform’s reporting tools.