If your flight is delayed or canceled during your holiday, your first step is to speak directly with the airline at the airport. Airlines are legally obligated to assist you by rebooking you on the next available flight and, depending on the circumstances, may provide meals, hotel accommodation, or financial compensation.

Once you have spoken with the airline, it is important to notify us. This allows our team to assist with rearranging onward services, such as transfers, excursions, or additional accommodation if needed. We can also advise on compensation claims where applicable.

Your travel insurance may also cover expenses caused by delays or cancellations, such as meals or replacement transport. Keep all receipts and documentation to support any claims. While delays can be frustrating, you can be reassured that both we and the airline will work to minimise the impact on your holiday.

Yes, last-minute changes such as adding excursions, upgrading rooms, or booking special activities are often possible while you are on holiday. These requests can usually be arranged through our local representative or by contacting our customer support team.

Availability depends on the supplier and the timing of your request. For example, popular excursions may sell out quickly, and room upgrades may only be possible if the hotel has free availability. Costs for last-minute changes are often higher than when booked in advance, as suppliers may charge premium pricing for last-minute services.

We recommend contacting us as soon as you know what you’d like to add so we can secure availability for you. While last-minute flexibility is possible, planning extras in advance will generally save you money and guarantee that your preferred options are available.

If your luggage does not arrive at your destination, you should report it immediately to the airline’s baggage desk before leaving the airport. They will issue you a Property Irregularity Report (PIR), which is essential for tracking your bag and for any future insurance claims.

Once you have the PIR, contact us or your local representative so we can help liaise with the airline and support you during the process. Airlines will normally deliver your bag to your hotel once it arrives, but we can help ensure this happens quickly.

In the meantime, you may need to make temporary purchases such as clothing or toiletries. Keep all receipts, as these can usually be submitted to your travel insurance provider for reimbursement. Losing luggage is inconvenient, but with prompt reporting and the right support, it is usually resolved within a short time.

In many of our holidays, tips for local guides, drivers, or hotel staff may be included in the overall package cost. If tips are included, this will be clearly stated in your travel documents. This ensures you do not need to worry about additional costs during those parts of your trip.

For services not covered by the package, tipping is usually at your discretion. This may include restaurant meals, room service, or personal assistance such as porters or spa staff. Tipping practices vary by country, but it is always appreciated as recognition of good service.

If you are unsure how much to tip, your local representative can provide advice on local customs and expectations. Having small notes of local currency available is helpful for tips, especially in destinations where card payments are not widely accepted.

It is always advisable to carry some local currency in cash for small purchases, tips, or situations where cards are not accepted. While credit and debit cards are widely used in many destinations, not all shops, taxis, or local markets will take card payments.

You should also notify your bank of your travel dates and destinations to prevent your cards being blocked due to suspicious overseas activity. Using a card with low foreign transaction fees can help save money on purchases abroad.

For security, carry a combination of payment methods — such as a primary card, a backup card, and some cash. Keep them in separate places to reduce risk if something is lost or stolen. This approach ensures you are always prepared, regardless of local payment restrictions.

In general, changing hotels during your holiday is possible but depends on availability and the specific circumstances. If you are unhappy because the hotel does not meet the advertised standards, such as poor service or lack of promised facilities, we will work with our suppliers to re-accommodate you, often at no extra cost.

If you simply prefer another hotel, we can also help make this change, but additional charges may apply. These costs depend on the room rates at the new property and the conditions of the original booking.

We recommend contacting your local representative or our support team as soon as possible if you wish to change hotels. Acting quickly increases the chances of securing a suitable alternative and minimises disruption to your holiday.

If you fall ill or require medical attention during your holiday, the first step is to use your travel insurance. This ensures you are financially protected for medical consultations, hospital treatment, or emergency transport. Always carry your insurance policy details and emergency contact numbers with you.

You should also contact your local representative or our support team for guidance. We can help locate English-speaking doctors, reputable hospitals, or nearby clinics, ensuring you get the right care quickly.

Be sure to keep all medical reports, prescriptions, and receipts for treatment, as these will be needed for your insurance claim. While falling ill abroad can be stressful, having proper insurance and our support means you will never be left to manage the situation alone.

Our holidays are designed to provide a balance between guided activities and personal free time. Most itineraries include structured tours, excursions, and cultural experiences, but they also allow periods marked as “at leisure” where you are free to explore on your own.

During free time, you can relax at your hotel, shop, dine at local restaurants, or take part in activities of your choice. If you’d like recommendations for things to do independently, our local representatives can suggest popular attractions, hidden gems, or restaurants suited to your preferences.

This balance ensures you benefit from professional guidance while still having the flexibility to personalise your holiday experience. Your itinerary will always clearly outline which parts are scheduled and which are free time.

In the event of unforeseen disruptions such as extreme weather, strikes, or political unrest, we will act quickly to safeguard your travel plans. Our local representatives and global support team monitor such situations closely and will keep you updated with reliable information.

Where possible, we will re-route, reschedule, or substitute parts of your itinerary to ensure your holiday continues with minimal interruption. For example, if a flight or excursion is cancelled, we will arrange alternatives or reschedule activities.

Some situations fall under “force majeure,” meaning they are beyond our control, but we will always do everything we can to assist and minimise disruption. Depending on the circumstances, some extra costs may be absorbed by us, while others may be the responsibility of the customer or the insurer.

Your safety and well-being will always be our top priority, and we will support you through any such disruptions.

Losing your booking voucher can feel stressful, but there is no need to panic. The first thing to do is contact our 24/7 support team or your local representative, who will be able to quickly resend digital copies of your documents to your registered email address or even via WhatsApp.

Many airlines, hotels, and transfer providers now accept digital confirmations, so in most cases you do not need a printed copy at all. As long as you can show the voucher on your phone or tablet, your booking will still be honoured.

We also strongly recommend keeping backup copies of your vouchers saved in your email inbox, in cloud storage, or as screenshots on your device. This way, even if you lose your printed copy, you will always have access to your essential documents and your holiday will continue without disruption.

You are free to decide how much or how little of your holiday itinerary you want to follow. If you wish to skip an optional excursion or activity, you can simply choose not to participate and enjoy your own free time instead.

However, if the excursion is already included in the overall package price, refunds are generally not possible for unused services. This is because suppliers bundle the cost into the package and cannot offer partial reimbursement for non-attendance.

If you would prefer to replace the excursion with an alternative activity, our local representatives can often help you arrange something else, such as a private tour or leisure option. Please note that alternative arrangements may carry an extra cost and are always subject to local availability.

By keeping us informed, we can ensure your schedule remains flexible and tailored to your preferences.

Flight cancellations, though rare, can happen due to weather conditions, technical issues, or strikes. If your return flight is cancelled, your first step should be to go directly to the airline desk at the airport. Airlines are legally responsible for rebooking you on the next available service and providing assistance.

Once you have spoken with the airline, contact us as soon as possible. We can help adjust your airport transfers, extend hotel stays if necessary, and provide guidance on your next steps. Depending on the regulations in place (such as EU261 or equivalent local laws), you may also be entitled to compensation.

Keep all receipts for meals, transport, or accommodation in case you need to make a reimbursement claim through the airline or your travel insurance. Although delays can be inconvenient, we will support you throughout to make the disruption as manageable as possible.

Yes, it is often possible to change hotels during your holiday, but this depends on availability and the circumstances. If you are unhappy because the hotel does not meet the standards described — for example, facilities are unavailable or the room is not as booked — we will work with our suppliers to resolve the issue or move you to an alternative hotel.

If the request is based on personal preference, such as wanting a different location or style of hotel, changes can still be arranged but additional costs may apply. These costs will depend on the difference in room rates and availability at the time of your request.

We recommend first raising your concerns with the hotel’s management, as many issues can be resolved quickly without needing to move. If the situation remains unsatisfactory, contact our representative or support team, and we will assist with arranging a suitable alternative.

Room upgrades and flexible check-in or check-out times are subject to the policies of each hotel. Some of our holiday packages may include complimentary upgrades or late check-outs as part of promotional offers. In other cases, these services can be requested in advance or directly at the hotel, but they may come at an extra cost.

Hotels are often willing to offer upgrades or flexibility if rooms are available, particularly during quieter periods. If you are celebrating a special occasion such as a honeymoon or anniversary, mentioning this may increase your chances of receiving a complimentary upgrade.

If an early check-in or late check-out is essential to your travel plans, we recommend booking and paying for it in advance for guaranteed access. Alternatively, hotels usually provide secure luggage storage and access to common facilities until your room is ready, so you can still enjoy your holiday without waiting in discomfort.

It’s always wise to prepare for emergencies before travelling. Each destination has different emergency numbers, and in some countries, there may not be a single number like 112 or 911. For this reason, we recommend saving the specific local numbers for police, ambulance, and fire services as provided in your travel documents.

You should also note down the contact details of your nearest embassy or consulate, as they can assist if you lose your passport, face legal difficulties, or need official help abroad. Their phone number and address are essential to keep accessible at all times.

In addition, your booking confirmation will include our 24/7 emergency support line, which connects you directly to our team or local representative. We also provide a destination fact sheet with key contacts for your convenience. Keeping these details saved in both your phone and on paper is strongly advised.

Accidents can happen, and if you damage hotel property, the best approach is to be honest and report it immediately to the hotel staff. They will assess the situation and advise on the cost of repair or replacement. Most hotels are understanding if the damage is minor and may only charge a small fee, but more significant damage could result in higher costs.

Your travel insurance may include a “personal liability” section that covers accidental damage. If so, you should keep all receipts, invoices, and any written reports from the hotel so you can submit a claim when you return home.

Prompt reporting is always important, as it prevents misunderstandings or disputes later on. Hotels appreciate honesty, and resolving the matter quickly helps maintain a smooth relationship during your stay. If you need guidance, you can also contact our support team for assistance in handling the situation.

Yes, if a service that was included in your holiday package was cancelled or not delivered — such as missed nights in accommodation, excursions, or transfers — you may be entitled to partial refunds or compensation.

It is essential to report any such issues immediately to your local representative or our customer support team while you are still on holiday. This gives us the chance to verify the problem and attempt to resolve it in real time, often by arranging alternatives.

When submitting a claim after your return, please provide supporting evidence such as photos, written notes, receipts, or witness details. We will review the situation against our booking terms and work directly with suppliers to negotiate fair compensation. While every case is different, your rights are always protected under package travel regulations.

We value your feedback highly, as it helps us improve and allows future travellers to make informed choices. After your holiday, you can leave a review on our website, through independent platforms such as Trustpilot or Google Reviews, or by completing the feedback forms we will send you via email.

If your experience was positive, your review helps us highlight what customers appreciate most. If you experienced challenges, sharing constructive feedback helps us identify areas for improvement and address issues with suppliers.

Should you have unresolved complaints, you can raise them formally by following our Complaints & Dispute Resolution process. Our team will then investigate and respond within the stated timeframes. Whether it’s praise or criticism, your input is vital in helping us maintain high standards across all aspects of our holidays.

Yes, you can request digital copies of invoices, receipts, or a consolidated final statement once your trip has been completed. Many customers need these for personal record-keeping, tax purposes, or business expense claims.

To request them, simply contact our support team with your booking reference. We will verify your details and send the necessary documents by email, usually within a few working days. If you require a specific format or additional details (such as passenger breakdown or company billing), please mention this at the time of request.

Keeping digital records ensures you have access to important proof of purchase and payment history even years after your holiday. For your convenience, we always recommend saving these invoices in a secure place for future reference.

Holidays are all about creating memories, and we encourage you to capture them through photos and videos. If our local guides or partners took group or professional photos during excursions, we may share these with you via secure download links or shared online albums after your return.

We respect your privacy and copyright at all times. If we would like to use your photos in marketing or promotional material, we will always request your consent before doing so. Similarly, if you prefer not to have your image used, simply let us know and we will respect your wishes.

In addition, many tours include souvenir albums or video highlights, which can often be purchased post-trip. Sharing your holiday memories not only keeps them alive for you but also inspires other travellers to explore new destinations.

If you realise that you left an item behind in your hotel room, on a transfer, or at the airport, you should act quickly. Contact our local representative or the property directly with as much detail as possible, including the location, dates, and a clear description of the lost item.

Hotels often have lost-and-found services, and many items are recovered if reported promptly. If your item is located, we can assist with arranging return shipping (at your expense) or secure holding until collection is possible. For airport or airline items, lost property offices are the correct point of contact.

We recommend keeping a record of important belongings while travelling to make reporting easier. Acting quickly greatly increases the likelihood of recovering your possessions.

If you were unable to use certain services during your holiday — such as excursions, transfers, or included meals — you may be eligible for a partial refund, depending on supplier rules and the reason for non-use.

Refunds are usually only possible if the unused service was due to supplier failure (e.g., excursion cancelled by operator) or unavoidable circumstances, rather than personal choice. To claim, you must notify us immediately while still on your trip, or as soon as you return, so we can liaise with the supplier.

Supporting evidence, such as written confirmations, tickets, or receipts, will strengthen your claim. While not all unused services are refundable, we will always make every effort to recover costs from suppliers and pass them back to you.

Yes, many of our partner activities and tours include official certificates or documentation upon completion. For example, scuba diving courses often provide internationally recognised certificates, and adventure activities like trekking or cultural training sessions may also issue participation certificates.

If you do not receive your certificate or documentation during your trip, contact the local instructor or tour organiser directly. Alternatively, you can reach out to us after your return, and we will follow up with the supplier on your behalf.

Certificates serve as both a memorable keepsake and an official record of your achievement, and we encourage all customers to request them where applicable. This way, your holiday experiences can be recognised formally and remembered for years to come.

If you notice unexpected foreign transaction charges on your bank or credit card statement, contact your card provider immediately. They can investigate and resolve the issue, especially if the charge was unauthorised.

Retain all invoices, receipts, and booking confirmations from your holiday to support your case. In disputed transactions, your bank may request documentary evidence, which we can also supply on request.

To prevent such issues in the future, we recommend using cards with low foreign exchange fees, informing your bank of your travel dates, and monitoring your statements regularly. With careful preparation and our assistance, credit card disputes can usually be resolved quickly and efficiently.

Absolutely! Many of our customers rebook their next trip soon after returning, taking advantage of loyalty discounts or seasonal promotions. If you enjoyed your holiday, our team can suggest similar destinations, new experiences, or even extensions to continue your adventure.

In addition, we often provide referral offers or insider deals for returning guests. These rewards are designed to thank you for your loyalty and to make planning your next journey even more affordable.

To explore your options, simply contact our customer service team or check our website for the latest offers. Booking again soon ensures you secure the best availability and prices, while keeping the excitement of travel alive after your return.

Refund processing times depend on the type of booking and the suppliers involved. For straightforward cancellations where payments are held directly with us, refunds are usually processed within 7–14 business days once they are formally approved. However, if the refund requires confirmation from an airline, hotel, or third-party supplier, the process may take longer, often up to 6–8 weeks, because we must wait for the supplier to release funds before passing them back to you.

In the case of compensation claims, such as EU flight delay or cancellation compensation, the process can take several months. This is because airlines handle claims on a case-by-case basis and often take time to respond. We will keep you updated throughout the process and chase suppliers where necessary. While delays can be frustrating, rest assured that we will handle your claim carefully and ensure it is resolved as quickly as possible.

To make a claim through your travel insurance, you will need to contact your insurance provider directly, as all claims must go through them. Each insurer has its own procedures, but most will require you to complete a claim form, either online or in paper format. Along with this form, you will need to submit supporting documentation to prove your costs.

We will provide you with everything you need, including invoices, booking confirmations, cancellation letters, or medical reports if required. It is your responsibility to send these documents to your insurer within their specified timeframe. Once your insurer receives your claim, they will assess it and determine whether reimbursement is payable.

It is important to review your insurance policy before travel to understand what is covered and to keep all receipts and paperwork in case you need them. We will always support you by providing the correct documents promptly.

Yes, in some circumstances we can issue a credit note instead of a cash refund. A credit note allows you to rebook another trip with us at a later date, giving you the flexibility to travel when it suits you. This can be especially useful if you need to postpone a holiday due to personal reasons, but still want to keep your funds secured for a future booking.

The validity period of the credit note will be clearly stated on the document, and conditions may apply depending on the supplier and type of holiday booked. For example, some credit notes are valid for 12 months, while others may allow travel to be completed within 18 months.

We will provide full details when issuing the credit note so you are clear on your options. This way, your money remains protected, and you still have the chance to enjoy a holiday later.

If part of your holiday voucher remains unused, such as an excursion you decided not to take, it is not automatically refundable. Refunds for unused services depend on the individual supplier’s policy. For example, some suppliers may issue partial refunds for missed excursions if notice was given in advance, while others may treat them as non-refundable.

To explore the possibility of a refund, you should contact us with full details of the unused portion of your voucher. We will then investigate on your behalf by contacting the relevant supplier. If they agree to a refund, we will process it as quickly as possible.

Please note that if a service was skipped by choice rather than due to supplier error, a refund is less likely to be offered. However, we will always do our best to recover any possible amounts for you.

If you experience an issue during your holiday and wish to submit a complaint, it is important to do so promptly. Complaints should be submitted in writing within 28 days of returning from your holiday. This timeframe allows us to properly investigate the matter while the details are still recent and easier to verify with suppliers.

After this 28-day period, suppliers may not accept claims, and our ability to resolve the issue on your behalf will be limited. Submitting a complaint in time also ensures that we can gather evidence, such as reports from local representatives, hotel records, or service providers.

When submitting your complaint, please provide as much detail as possible, including dates, times, booking references, and any supporting evidence such as photos or receipts. This will help us investigate thoroughly and ensure you receive a fair and timely response.

If you miss or decide to skip part of your multi-leg tour or transfer, refunds are usually not provided. Suppliers typically treat the booking as a whole, and unused portions are forfeited if not used. This applies to both transport and guided tours, as prices are set for the complete itinerary.

However, if the missed portion was due to a service failure, such as a cancelled flight, supplier error, or disruption beyond your control, you may be entitled to compensation, a partial refund, or re-routing options. In these cases, suppliers often work to provide an alternative arrangement at no extra cost.

The most important step is to inform us immediately if you cannot use a service, so we can intervene and negotiate on your behalf. Acting quickly helps us secure possible solutions, ensuring you don’t lose out unnecessarily when the issue was not your fault.

If you or a close relative falls ill before departure and you are unable to travel, your first step is to notify us immediately. Depending on the timing and your booking terms, you may be able to cancel, reschedule, or receive a partial refund. Many travel insurance policies also cover cancellations due to illness, provided valid medical documentation is supplied.

In cases where government-imposed restrictions or travel bans prevent travel (such as those seen during COVID-19), we apply flexible policies wherever possible. These may include offering date changes, credit notes, or rebooking options.

If you purchased travel insurance with pandemic coverage or a “cancel for any reason” extension, you may be able to claim for costs not otherwise refundable. Always check your policy’s wording and contact us as early as possible so we can assist you in managing changes smoothly.

Yes, we offer comprehensive travel insurance as an optional add-on when booking your holiday. Our policies typically include cover for medical expenses, trip cancellation or curtailment, lost or delayed baggage, personal liability, and emergency repatriation. Depending on your chosen plan, additional cover such as winter sports, adventure activities, or pandemic-related extensions may also be available.

It is important to carefully read the policy wording so you understand exactly what is included and what exclusions may apply. For example, pre-existing medical conditions must be declared to ensure full coverage.

While we recommend our insurance for convenience, you are also free to use your own provider. However, we require that your chosen policy meets our minimum standards, particularly regarding medical and cancellation coverage. Having valid travel insurance is a condition of travel, as it protects you financially and ensures emergency support abroad.

In the unlikely event that Johnson Holidays becomes insolvent before you travel, your money is fully protected by our ATOL licence and bonded financial protection schemes. This means you will not lose your holiday investment.

If insolvency occurs before your departure, you will normally receive a full refund of the money paid. If you are already abroad when insolvency occurs, the protection scheme ensures that alternative arrangements will be made to complete your holiday, or you will be brought home at no additional cost.

Your booking documents will include your ATOL Certificate and details of the specific protection scheme in place for your holiday. These safeguards are a legal requirement for all UK-based package providers and demonstrate our commitment to your financial security. With Johnson Holidays, you can book with complete confidence that your money is safe.

We take your privacy and personal data security very seriously. All customer information is handled in compliance with GDPR and other relevant privacy regulations. This means we only collect the information necessary to process your booking, provide customer support, and meet legal requirements.

We use secure, encrypted systems for data storage and payment processing to protect against unauthorised access or misuse. Your details will never be sold to third parties, and they will only be shared with suppliers (such as airlines, hotels, or transfer companies) to fulfil your travel arrangements.

You also have rights regarding your data. You may request access to the information we hold, ask for corrections, or request deletion in line with our Privacy Policy. If you ever have concerns about data handling, our customer service team will be happy to assist. Your trust and data security are always a top priority.

If you need to raise a complaint, you can do so through several convenient channels — by email, telephone, or our online feedback and complaints form. Once received, we will acknowledge your complaint promptly and begin an investigation.

Our goal is to resolve all complaints fairly and efficiently. If the issue relates to services provided during your holiday, we will liaise with the relevant suppliers to gather information and find a satisfactory resolution.

If you are not satisfied with the outcome, you may escalate your complaint to an independent dispute resolution service or regulatory authority, such as ABTA’s arbitration scheme (if applicable). Full details are outlined in our Complaints & Dispute Resolution policy provided in your booking documents.

We believe open communication is key and are committed to resolving complaints in a timely and professional manner.

If a supplier fails to deliver the service you booked — such as a hotel closing unexpectedly, or transport being cancelled — we will step in immediately to assist. Our first priority will be to provide an equivalent or higher-standard alternative at no additional cost to you.

If a suitable replacement cannot be arranged, we will issue compensation or a refund for the affected service in accordance with our contract terms and consumer protection regulations. We always aim to minimise disruption to your holiday and ensure you continue to enjoy your trip.

Supplier failures are rare, but rest assured we work only with vetted, reliable partners to reduce such risks. In the event of unexpected issues, you are fully supported by our protection schemes and by our dedicated customer service team, available 24/7 to help resolve any problems quickly.

Yes, some tours and activities do have age or health restrictions for safety reasons. For example, high-altitude trekking may require a certain level of fitness, while scuba diving courses often require medical clearance. Age restrictions also apply to certain activities such as adventure sports, safaris, or extreme excursions.

These restrictions are clearly outlined on the trip detail pages and booking documentation. We ask all customers to provide accurate information about health conditions at the time of booking. This allows us to advise whether the holiday is suitable and to ensure that insurance coverage is valid.

If you have a pre-existing medical condition, it must be disclosed both to us and to your travel insurance provider. This ensures you are properly protected and can travel safely. Our priority is to match the right holiday experience to your needs while keeping you safe.

Travel insurance is designed to cover you for the entire duration of your holiday, from departure to return. Cancelling or suspending your insurance partway through your trip is extremely rare and generally not permitted, as the policy is issued for a fixed period.

In some cases, if you return home early and have not made any claims, insurers may consider issuing a partial or pro-rata refund, but this depends entirely on the terms of your policy. You will need to contact your insurer directly to discuss this.

We strongly recommend keeping your coverage active for the full trip, as unforeseen incidents can occur at any stage of travel. Having full coverage ensures you remain financially and medically protected throughout your journey. Cancelling insurance mid-trip could leave you exposed to significant costs if emergencies occur.

Your safety is our top priority. We work exclusively with vetted, reliable suppliers who meet strict quality and safety standards. All our tours, transfers, and accommodations are regularly reviewed for compliance with health, safety, and service expectations.

We actively monitor global travel advisories, local developments, and any potential risks in our destinations. In the event of disruptions such as natural disasters or political unrest, we have emergency protocols in place and local representatives ready to assist.

Our staff are trained in risk management, and we hold all the necessary licenses and insurances to operate responsibly. However, safety is also a shared responsibility. We advise all travellers to follow local guidance, adhere to health protocols, and use common sense when abroad.

By combining professional standards with customer awareness, Johnson Holidays ensures that your travel experience is both enjoyable and secure.

“Cancel for any reason” (CFAR) insurance is a premium add-on that gives you extra flexibility beyond standard travel insurance policies. Unlike traditional insurance, which only covers specific cancellation reasons such as illness, injury, or family emergencies, CFAR allows you to cancel your trip for almost any reason — even a simple change of mind or concern about traveling.

If you purchase this type of cover, you may be entitled to recover between 50–75% of your prepaid, non-refundable holiday costs. It is important to note that CFAR must typically be purchased at the time of booking or within a short window after making your initial deposit.

While we do not provide insurance directly, we can guide you toward trusted providers who offer this option. Having CFAR coverage ensures peace of mind and greater flexibility, particularly in uncertain times or if your travel plans are likely to change.

Declaring pre-existing medical conditions is essential when purchasing travel insurance. If you fail to disclose a condition, even if it is under control with medication, your insurance may be invalidated, and any claims you make could be denied. For example, if you have asthma, diabetes, or heart conditions, these must be declared during the application process.

Although declaring conditions may increase the premium, it ensures you are properly covered. Without declaring them, you risk being uninsured for medical treatment abroad, which can result in extremely high costs. Most insurers have medical screening processes where you can provide full details about your health.

We strongly advise being honest and transparent about your medical history. Even conditions you consider minor or stable should be disclosed. Doing so guarantees that you are protected, and you can travel knowing that any necessary medical treatment will be covered by your insurance.

Yes, most travel insurance policies contain exclusions for events considered high-risk or unpredictable. Common exclusions include war, acts of terrorism, civil unrest, and natural disasters. Traditionally, pandemics and epidemics were also excluded from standard policies, though the COVID-19 pandemic has changed this landscape.

Many insurers now offer additional pandemic cover as an optional upgrade. This can include protection for medical expenses if you contract COVID-19 abroad, or reimbursement if your trip is cancelled due to government-imposed restrictions. However, the scope of coverage varies between providers, so it is important to carefully review the policy wording before purchase.

Always read the terms and conditions of your insurance thoroughly to understand what is and isn’t covered. If you require more comprehensive protection, ask your insurer about additional options. Being aware of exclusions ensures you are not caught off guard in the event of an emergency.

If one of our suppliers — such as a hotel, airline, or tour operator — fails to deliver the services you booked, we will step in to protect you. In these cases, we will first attempt to provide an equivalent or higher-quality alternative at no additional cost. This may include rebooking you into another hotel of the same standard, re-routing your flights, or finding suitable substitute services.

If no suitable alternative can be arranged, we will issue a refund for the affected part of your holiday. Additionally, as a fully licensed and protected travel company, your booking benefits from ATOL and ABTA protection. This ensures that if a supplier becomes insolvent or ceases trading, you are financially protected and will not lose your money.

Our responsibility is to make sure your holiday goes ahead as planned, and we are committed to handling supplier failures fairly and promptly.

Yes, all services that you book directly with us — whether flights, hotels, transfers, or excursions — are covered under our package protection. We only partner with vetted and reliable suppliers who meet strict quality and safety standards. This ensures that your holiday arrangements are financially and operationally secure.

If a third-party service such as a hotel or tour provider fails to deliver as agreed, we will assist you in resolving the issue. Where necessary, we will arrange alternatives or process refunds depending on the situation. Your protection through ATOL/ABTA applies to all elements of the package purchased through us.

Please note, however, that any bookings made independently outside of Johnson Holidays (such as booking your own hotel or local excursion separately) are not covered under our scheme. For full protection, we recommend keeping all arrangements within your Johnson Holidays package.

Protecting your personal data is one of our top priorities. We use secure, encrypted systems to process all payments and store sensitive customer information, ensuring compliance with GDPR and industry best practices. This means your details are protected against unauthorized access, breaches, or misuse.

We will never request your payment details by email or unsecured channels. If you ever receive suspicious messages claiming to be from Johnson Holidays, do not respond — instead, contact us directly using the official phone numbers or email addresses listed on our website. Our genuine email addresses always end with @johnsonholidays.com.

In addition, we regularly monitor for phishing threats and provide staff training to recognise and prevent fraud attempts. By combining technical security with customer awareness, we ensure that your data remains safe and that you can book and travel with complete peace of mind.

Yes, we believe in rewarding our loyal customers and those who recommend us to friends and family. From time to time, we run promotions offering loyalty discounts for repeat customers. These discounts may be applied to your next booking as a way of saying thank you for travelling with us again.

We also operate referral bonuses, where you can receive rewards for introducing new customers to Johnson Holidays. These may be in the form of money off future bookings, vouchers, or exclusive offers.

As promotions change throughout the year, we recommend checking our website regularly or subscribing to our newsletter to stay updated. You can also contact our customer support team for the latest details on available discounts. Loyalty and referral schemes are a great way to save money while sharing the joy of travel with your friends and family.

Group booking discounts are typically available for groups of 10 or more passengers travelling together. This can apply to families, friends, corporate trips, or special interest groups. Discounts vary depending on the destination, season, and suppliers, but booking as a group often provides excellent value.

Referral bonuses, on the other hand, are usually unlimited. You can refer as many people as you like, and each successful referral may earn you credit or discounts on future bookings. Specific terms and conditions may apply, depending on the referral campaign running at the time.

If you are planning a group trip, it’s best to contact us directly with details such as the number of travellers, destination, and preferred dates. Our team can prepare a customised quote and highlight any available discounts. This ensures you receive the best possible deal for your group holiday.

We specialise in creating tailored itineraries, and adding a stopover or booking a multi-city (open-jaw) route is something we can absolutely arrange. This allows you to explore additional destinations along the way, making your holiday even more memorable.

The cost of such routes depends on the airline, routing, and availability. Some airlines even offer free or low-cost stopovers in their hub cities as part of special deals. When booking, please let us know if you want to add a stopover or design a multi-city journey so we can create a custom itinerary to suit your needs.

Our travel specialists will advise you on the best options, flight connections, and recommended stopover durations. Adding extra cities can make your trip more exciting and provide greater value, as you experience more destinations in a single holiday.

Yes, we understand that travellers sometimes prefer to book only certain elements of their holiday, and we offer flexibility to accommodate this. You can choose to book flights only, hotels only, or combine them into a full package. We also arrange transfers, car hire, and excursions if required.

It’s important to note that while stand-alone bookings are possible, only full package bookings (which include flights plus accommodation and/or transfers) benefit from complete ATOL protection. This financial safeguard ensures your money is protected in case of supplier insolvency.

If you opt for single elements like hotel-only or flight-only, we will still assist you with high-quality options at competitive rates. The choice is yours, and we are here to guide you towards the arrangement that best matches your travel needs, while also keeping you informed of the level of protection provided.

At present, we provide customers with access to a secure online booking portal. This portal allows you to view your booking details, make payments, download travel vouchers, and access important travel information. It is designed to give you control and convenience when managing your holiday.

A dedicated Johnson Holidays mobile app is currently in development and will be released soon. The app will provide all the features of the portal, along with additional tools such as itinerary management, flight alerts, destination guides, and real-time customer support.

In the meantime, our booking portal is fully mobile-friendly and can be accessed via any smartphone or tablet browser. This ensures you can manage your holiday seamlessly, whether at home or on the move. Once our app is launched, we will notify customers and provide download links on our website and email communications.

Unsubscribing from marketing emails is simple and can be done at any time. At the bottom of every promotional email we send, there is an “unsubscribe” link. Clicking this will automatically remove you from our marketing list, ensuring you no longer receive promotional messages.

Alternatively, if you prefer, you can contact our customer service team directly, and we will manually remove your details from our marketing database. Please allow a few days for the change to take effect.

Please note that unsubscribing from marketing emails will not affect essential booking-related communications. You will still receive important updates about your holiday, such as booking confirmations, payment reminders, travel documents, or urgent notices. This ensures you always have the information you need, even if you choose not to receive marketing updates.

We are committed to ensuring that travel is accessible to everyone. Many of our partner hotels offer accessible rooms with wider doorways, roll-in showers, step-free access, and adapted bathrooms. Airlines can provide wheelchair assistance, priority boarding, and seating arrangements designed to support passengers with reduced mobility.

For transfers and excursions, we work with providers who can offer wheelchair-friendly vehicles and accessible transport solutions. These services should be requested at the time of booking to ensure availability.

If you or someone in your party has specific accessibility needs, please let us know as early as possible. This allows us to confirm arrangements with our suppliers and guarantee that your requirements are met. While not every service worldwide is fully accessible, we will always work with you to design a holiday that is comfortable, safe, and enjoyable for all travellers.

Yes, you don’t need to pay the entire holiday cost straight away. Most of our holidays can be secured with a deposit, typically between 10% and 30% of the total price. The remaining balance is usually due between 8 and 12 weeks before your departure date. This allows you to spread out payments and manage your budget with ease.

Certain holidays, such as those involving low-cost airlines or exclusive promotional offers, may require full payment at the time of booking. This is because the airline or supplier requires immediate settlement to guarantee your fare. We’ll always make this clear during the booking process so there are no surprises. You’ll also receive reminders about your balance as the due date approaches. By securing your holiday early with a deposit, you can lock in today’s price while giving yourself time to organise the rest of your payments.

Once your holiday booking is processed, you’ll receive a confirmation email within 24 hours. This will include your booking reference number, a detailed invoice showing what you’ve paid and what is outstanding, as well as your ATOL certificate, which guarantees financial protection.

If you don’t see the confirmation in your inbox, it’s always worth checking your spam or junk folder, as sometimes automated emails are filtered incorrectly. If it’s still missing, contact us immediately and we’ll resend your documents. Your booking is considered confirmed once you have received this documentation.

For added convenience, you can also access your booking details through our secure online portal, where you’ll find invoices, travel vouchers, and updates. Having your confirmation in writing ensures you can travel with peace of mind, knowing that your holiday arrangements are secure and protected.

Yes, we strongly recommend adding travel insurance when booking your holiday. We provide optional comprehensive insurance policies designed to protect you against unexpected events. Cover typically includes trip cancellation, medical emergencies, baggage loss or delay, and personal liability. Depending on the policy, you may also add special protection for activities like skiing, scuba diving, or adventure tours.

If you already have your own travel insurance, that’s fine too, as long as it meets our minimum standards, particularly for medical cover abroad and cancellation protection. We encourage all customers to carefully read policy terms to understand what is covered and what exclusions may apply, such as pre-existing medical conditions.

Travel insurance is one of the most important safeguards for your trip. It ensures that, should the unexpected happen, you won’t be left with large expenses or disruptions that could otherwise spoil your holiday.

Although rare, there may be occasions where a supplier such as an airline, hotel, or excursion operator cancels part of your holiday. In such cases, Johnson Holidays will work quickly to minimise disruption and find the best solution for you.

Where possible, we’ll rebook you in an equivalent or better service at no extra cost. For example, if a hotel closes unexpectedly, we’ll arrange alternative accommodation of a similar or higher standard. If an alternative cannot be provided, we will issue you a full or partial refund depending on the part of the holiday affected.

Thanks to ATOL financial protection, your money is always secure. This means that even if a supplier goes out of business, your holiday investment is safe. You’ll either receive a refund or be re-accommodated. Our team will keep you fully updated throughout and handle the process on your behalf.

Absolutely. We understand that every traveller has unique needs, and we’re happy to pass on special requests to airlines, hotels, and other suppliers. Common requests include dietary requirements (such as vegetarian, vegan, gluten-free, or allergy-friendly meals), mobility assistance at airports, wheelchair-accessible rooms, connecting rooms for families, or specific room views such as sea view or pool view.

While we always do our best to accommodate requests, it’s important to note that they cannot be guaranteed, as final decisions rest with the service provider. However, suppliers usually make every effort to assist when given advance notice. The earlier you inform us, the better chance we have of securing your preferences.

When booking, please make sure to highlight your requirements so they can be included in your travel documents. Your comfort and peace of mind are very important to us, and we’ll do everything we can to help.

Yes, we regularly feature last-minute deals for customers who are flexible with their travel plans. These deals are typically offered when suppliers reduce prices to fill unsold rooms or flight seats closer to the departure date. They often provide excellent value for money, allowing you to enjoy premium hotels or long-haul destinations at significantly reduced rates.

However, last-minute holidays are subject to availability and may not be suitable for travellers with fixed schedules, school holidays, or specific room requirements. For maximum choice and peace of mind, we usually recommend booking early. But for spontaneous travellers who can adapt dates and destinations, our last-minute deals can be a fantastic way to save.

Keep an eye on our website or subscribe to our newsletter, as we regularly release flash sales and last-minute bargains that are exclusive to Johnson Holidays customers.

Yes, many of our airline and hotel partners offer special discounts for children, making family holidays more affordable. Airlines may provide reduced fares for children under 12 and often allow infants under 2 to travel at a minimal cost if they share a seat with an adult.

Hotels frequently offer family promotions such as “kids stay free” or reduced prices for children sharing a room with parents. Some resorts even include child-friendly activities, free meals, or kids’ clubs as part of their family package.

When booking, let us know the ages of your children so we can apply the best discounts available. Keep in mind that offers vary by destination, airline, and hotel, but our consultants will always check for the most cost-effective family options. With these savings, you can enjoy a memorable family holiday while keeping costs manageable.

Most airlines allow passengers to complete online check-in 24–48 hours before departure. Once your e-ticket is issued, we will provide you with the airline booking reference, which you can use on the airline’s website or mobile app to check in, select seats, and download your boarding passes.

Low-cost airlines may require you to print your boarding pass in advance to avoid airport fees. Some long-haul or full-service airlines also offer mobile boarding passes that can be scanned at the airport.

If you prefer, you may still check in at the airport, but we recommend completing the process online for speed and convenience. Always ensure you arrive at the airport well in advance of your flight, as check-in and security procedures can take longer during busy travel seasons.

Baggage allowance depends on the airline and fare type booked as part of your holiday. For most long-haul flights, you can expect to receive at least one checked bag of 20–23kg, along with one piece of cabin luggage (typically 7–10kg). Short-haul flights, or bookings with low-cost carriers, may only include hand luggage unless extra baggage is purchased separately.

Your e-ticket and booking confirmation will clearly state your specific allowance. If you require additional luggage, we recommend pre-purchasing it directly with the airline before departure, as airport charges are usually higher.

For families or groups, baggage may be pooled in some cases, but always check airline rules first. To avoid delays, ensure your luggage complies with weight and size restrictions, and remember that excess baggage fees can be expensive if paid at the airport.

Yes, most airlines allow passengers to choose their seats in advance, either at the time of booking or during online check-in. Some airlines offer free standard seat selection, while others may charge a fee, especially for preferred seating such as extra legroom, exit rows, or front-of-cabin positions.

Families or groups travelling together are strongly encouraged to select seats early to ensure they can sit together. While airlines often try to seat families together automatically, this is not guaranteed unless you pay for reserved seating.

If you prefer not to pre-select, your seats will be automatically assigned when you check in. However, for maximum comfort and peace of mind, we recommend reserving seats in advance — especially during peak seasons when flights are busier and seat options are limited.

If your flight is delayed or cancelled, the airline is legally responsible for providing assistance under applicable passenger rights (such as EU261 regulations). Depending on the length of the delay and the circumstances, this may include meals, refreshments, hotel accommodation, or rebooking on the next available flight.

In the event of a cancellation, airlines must offer either an alternative routing at no extra cost or a full refund of the ticket. Once you are notified of a disruption, please also contact us immediately so we can adjust your transfers, accommodation, or connecting services if needed.

You may also be entitled to compensation for long delays or cancellations, depending on the cause. Keep all documentation and receipts related to your delay, as this will be helpful if you need to make a claim.

While many modern airlines no longer require formal reconfirmation, we strongly recommend that all passengers check their flight status around 24 hours before departure. This ensures you are aware of any last-minute schedule changes, gate assignments, or possible delays.

Airlines may sometimes reschedule flights due to operational requirements, weather conditions, or other unforeseen factors. If changes occur, both the airline and Johnson Holidays will try to inform you promptly.

You can check directly on the airline’s website using your booking reference or via their mobile app for live updates. For added peace of mind, we suggest signing up for flight alerts via email or SMS with the airline, so you are kept updated in real time before heading to the airport.

Yes, flight upgrades are often possible either at the time of booking or later through the airline directly. Options typically include moving from economy to premium economy, business class, or first class, depending on availability.

Upgrades may be purchased with cash or, on some airlines, using frequent flyer points. Costs vary depending on the route and fare class originally booked. In certain cases, airlines also offer discounted upgrade deals at the airport or during online check-in, making it worth enquiring if you are interested in added comfort.

If you wish to secure an upgrade in advance, please let us know as early as possible, and we will liaise with the airline. Popular long-haul routes and peak seasons tend to have limited availability, so early requests are strongly recommended.

To check in for your flight, you will need a valid passport with at least six months’ validity remaining beyond your return date. Depending on your destination, you may also require visas, entry permits, or additional documents such as vaccination certificates or negative COVID-19 test results.

At the airport, you must present your e-ticket or boarding pass (digital or printed), along with your passport and any required travel documents. For some destinations, immigration officials may also request proof of onward travel, hotel bookings, or financial means for your stay.

We recommend checking entry requirements well in advance, as these vary by country and may change without notice. Full details will be provided in your travel pack. Having the correct documents ensures a smooth journey and avoids last-minute complications at the airport.

Yes, all travellers receive a 24/7 emergency contact number in their travel documents. This ensures that wherever you are in the world, you can reach us for urgent matters such as flight disruptions, medical emergencies, or issues with your accommodation.

During standard hours, you may contact us by calling our main office line (01234 975 975) or using the live chat. Outside office hours, urgent calls are automatically redirected to our emergency support line, where a member of our team or a local representative will assist you immediately.

This round-the-clock support means you are never alone during your journey, and you can travel with confidence knowing help is just a call away.

Yes, in many of our destinations we have local partner representatives who provide support on the ground. Their role is to ensure your holiday runs smoothly and to help with any local issues such as excursions, transfers, or hotel concerns.

Their details will be included in your travel documents, alongside our own support number. You may also attend a welcome briefing with them in certain resorts, where you’ll receive useful information about your stay and available activities.

These local reps work hand in hand with our UK team, meaning you have access to both local knowledge and centralised support. Together, we ensure that you always have someone to turn to in case of questions or emergencies.

Our main customer support office operates Monday to Friday, 9:00am–6:00pm, and Saturday, 10:00am–4:00pm. During these hours, our friendly team can assist with bookings, payments, and travel queries.

You can reach us by calling 01234 975 975, using live chat at (+01) 789 456 23, or emailing us at support@johnsonholidays.co.uk.

For emergencies outside these hours, you are still covered by our 24/7 support line, which is provided in your travel documentation. This ensures that whether it’s a flight delay late at night or a medical emergency abroad, help is always available when you need it.

Yes, you are welcome to visit us in person, but appointments are required to ensure the right consultant is available to assist you. By booking ahead, we can prepare for your visit and ensure no waiting time.

To arrange an appointment, please call our office at 01234 975 975 or email support@johnsonholidays.co.uk with your preferred date and time. We will confirm the appointment and provide directions if required.

While most enquiries can be handled quickly by phone or email, we understand some customers prefer face-to-face discussions, particularly for large group bookings or complex itineraries. We are always happy to meet and provide personal guidance when needed.

Where possible, yes. At Johnson Holidays, we believe in providing personalised service. That’s why we assign a dedicated travel consultant to manage your booking from start to finish. This gives you a single point of contact who fully understands your holiday plans.

Your consultant will be available by direct email or phone, and they’ll assist with everything from making changes to your booking to answering travel questions. If your consultant is unavailable, another trained member of our team will step in seamlessly, with full access to your booking records.

This combination of personal attention and team support ensures you always get prompt, informed assistance at every stage of your holiday journey.

We aim to reply to all email enquiries within 24 hours during office hours, although many are answered sooner. Calls to our main office line (01234 975 975) are usually answered within a few minutes, and our live chat (+01 789 456 23) connects you to an agent in real time.

If your query requires supplier input (such as an airline or hotel), we will keep you updated on progress while we gather the information needed. For urgent situations, our 24/7 emergency number guarantees immediate assistance no matter the time of day.

By choosing the right channel — phone for urgent issues, email for detailed enquiries, and chat for quick questions — you can be sure of fast, reliable responses every time.

When contacting us, always include your booking reference, the lead passenger’s full name, and your travel dates. This helps us quickly locate your booking in our system and respond more efficiently.

If your query relates to a specific issue, please provide as much detail as possible. For example, if it’s about a flight, include your flight number and date. If it’s about accommodation, mention the hotel name. If it’s a payment query, let us know the payment method and date.

For new booking enquiries, just let us know your preferred destination, dates, and number of passengers, and we’ll take care of the rest. Providing complete information upfront allows us to resolve your enquiry faster and more accurately.

Yes. All of your travel documents — including flight e-tickets, hotel vouchers, transfer confirmations, and invoices — are stored in your customer portal and can be downloaded or printed at any time. Documents are generally available once your booking is confirmed and payments have been processed.

If you prefer assistance, you can also request copies from our support team. Simply call us on (+01) 789 456 23, or email support@johnsonholidays.co.uk, and we’ll send digital copies to your inbox. For urgent cases, our consultants can also provide them over the phone. Having documents available online means you’ll never be without your essential travel paperwork.

Extras such as transfers, excursions, car hire, or room upgrades can be added easily. Log into your customer portal and submit a request, or contact us directly. Once we receive your request, we’ll confirm availability with suppliers and update your booking.

To add extras, you may call our booking support on (+01) 234 567 89 – 456 789 21, use live chat at (+01) 789 456 23, or email support@johnsonholidays.co.uk. Payment for extras is usually required at the time of confirmation.

Booking early ensures better availability, especially for popular excursions or limited hotel upgrades. Our team will always provide a full breakdown of costs before finalising.

Yes, it’s very important to keep your contact details current so we can reach you about any changes to your holiday. You can log into the customer portal to update your email, phone number, or address.

If you prefer, our team can update these for you. Call us on 01234 975 975 or email support@johnsonholidays.co.uk, and we’ll ensure your details are amended. Keeping your information up to date means you’ll continue receiving booking confirmations, payment reminders, and travel updates without delay.

The customer portal provides a real-time view of your payments, including what has already been paid, your remaining balance, and the due date for final payment. This helps you keep track of your holiday budget at a glance.

If you would like us to check your balance for you, call (+01) 789 456 23 or email support@johnsonholidays.co.uk and we’ll provide an up-to-date account statement. Automated reminders are also sent to your registered email, so you’ll always be aware of upcoming deadlines.

Yes, we send automated payment reminders by email in the weeks leading up to your balance due date. These reminders include your booking reference, outstanding balance, and instructions on how to make payment securely.

If you prefer, you can also request reminders by phone. Our support team can call or text you closer to your deadline. To arrange this, contact us on 01234 975 975 or via live chat at (+01) 789 456 23.

Yes, the customer portal is fully mobile-friendly, so you can view your booking details, download vouchers, or check payments directly from your smartphone or tablet. This is especially useful while travelling.

A dedicated Johnson Holidays mobile app is also in development and will soon make it even easier to manage your booking on the go. Until then, you can simply log in through your phone’s web browser.

If you have any trouble accessing the portal on your device, call our technical support at (+01) 789 456 23 or email support@johnsonholidays.co.uk.

Yes, additional passenger details such as passport numbers, meal preferences, or seat selections can often be added after your initial booking. However, please note that some airlines charge amendment fees for late updates.

We recommend providing this information as early as possible to avoid extra costs. If you need to update details, log into the customer portal or contact us directly by phone at (+01) 234 567 89 – 456 789 21. You can also email support@johnsonholidays.co.uk, and we’ll update the booking on your behalf.

Yes, hotel changes can be requested after booking, subject to supplier terms and room availability. In most cases, you’ll be able to upgrade to a higher-category hotel or switch to another property, though price differences and change fees may apply.

If your change request is due to a service issue at the original hotel, we’ll do our best to resolve the matter or re-accommodate you at no extra cost. However, if the change is a personal preference, the costs will be your responsibility. We recommend making requests as early as possible, as last-minute changes are more difficult to confirm.

Yes, in most cases additional passengers can be added to an existing booking, but the new traveller will be charged at the current fare and room rates, which may differ from your original price. Flights and hotels are subject to availability, so it’s not always guaranteed that the new passenger will receive the same fare or be accommodated in the same hotel room category.

If adding a passenger is not possible under your existing booking, we can often create a linked booking, allowing your group to travel together with coordinated arrangements. This is common for larger families or groups travelling on different tickets but wishing to share accommodation and transfers.

Yes, but airlines are very strict about names on tickets. Even small spelling errors need to be corrected before travel, as they must exactly match the passport. Most airlines allow name changes or corrections but charge a fee, and the request must be made before departure.

Hotels and transfers are usually more flexible, and name changes can often be updated without extra costs. If you notice an error or need to transfer a booking to another traveller, it’s important to act quickly. The closer to departure, the higher the fees, so always double-check passenger details at the time of booking.

Yes, you can extend your holiday by adding extra nights or arranging a stopover if availability allows. Extensions often involve additional charges for accommodation, transfers, or flight amendments, and in some cases, you may need to pay a fare difference for the return flight.

We recommend requesting extensions as early as possible to keep costs down. Closer to departure, options may be limited and rates higher, particularly during busy travel seasons. Extensions are a great way to add flexibility to your trip, whether you want more time to relax at your destination or include a city break stopover on your way home.

Yes, excursions and tours can sometimes be amended, but this depends on the specific supplier rules. Some tours are non-refundable and cannot be changed once booked, while others allow modifications with notice and may involve a small fee.

If you’re considering swapping one activity for another, we advise requesting changes well before your travel date, as this gives suppliers more flexibility to accommodate you. For tours and excursions included in a package, refunds are rarely given if you decide not to participate, though we may be able to arrange an alternative activity at additional cost.

It is usually possible to cancel one passenger from a group booking, but cancellation fees will apply. The exact cost depends on how close to departure the cancellation is made and the supplier’s rules. For example, some flights may be completely non-refundable, while hotels might offer partial refunds depending on their policy.

When one traveller cancels, the cost per person for the remaining travellers may also change, especially if discounts or group rates no longer apply. For this reason, it’s always best to check with us before confirming changes so that you are fully aware of any implications.

Switching destinations after booking is treated as a cancellation and rebooking rather than a simple amendment. This means cancellation fees will apply, and you’ll need to pay the full cost of the new booking. Some elements, such as flexible hotel rates, may be refundable, while flights are often more restrictive.

If you have travel insurance with cancellation cover, some of the costs may be recoverable, depending on the circumstances. We can guide you through the best approach and advise whether it’s more cost-effective to amend existing services or start fresh with a new booking.

Yes, most bookings can be secured with a deposit, allowing you to pay the balance in flexible instalments before your final due date. This makes managing your holiday budget easier and spreads the cost of your trip. Instalments can be arranged monthly, bi-weekly, or in custom schedules, depending on your preference and the type of booking.

We recommend discussing instalment plans at the time of booking, so we can tailor a schedule that suits you best. Automated reminders will be sent before each due date to help you stay on track.

No, Johnson Holidays does not charge any additional fees for paying by credit or debit card. The price you see at the time of booking is the price you pay, with no hidden extras.

However, depending on your bank or card provider, you may still incur foreign transaction charges if you are paying from outside the UK or using a non-GBP currency. We advise checking with your card provider in advance so there are no surprises on your statement.

Balances are usually due 8–12 weeks before departure, although the exact deadline will be clearly stated in your booking confirmation and invoice. For certain special offers, last-minute deals, or low-cost airline packages, the balance may be required sooner.

It is very important to make sure balances are paid on time, as unpaid balances may result in automatic cancellation and loss of your deposit. Our system sends reminders via email as your due date approaches, ensuring you don’t miss a deadline.

Yes, if you would like the convenience of automated payments, we can arrange a direct debit or recurring card payment plan. This ensures instalments are collected automatically on agreed dates, reducing the risk of missing a payment.

Direct debit options are especially useful for group bookings or families, where splitting the total into manageable amounts makes planning easier. Please speak to our support team when booking so we can set this up securely and confirm the collection schedule.

If a payment is missed or not received by the agreed due date, your booking may be placed at risk. In some cases, suppliers may cancel services if payment deadlines are not met, which could result in losing your deposit or incurring cancellation fees.

If you anticipate difficulty making a payment, contact us as soon as possible. We can sometimes arrange an extension or alternative payment option if notified in advance, but once a booking is cancelled it may be difficult to reinstate.

All payments to Johnson Holidays are processed in GBP (£). If you are paying from abroad, your bank or card provider will automatically convert the amount into your local currency. Please note that your provider may apply a currency conversion fee, which is outside of our control.

If you prefer, you can arrange a bank transfer in GBP to avoid exchange rate fluctuations or additional card charges. For large international group bookings, our finance team can provide detailed payment instructions to ensure smooth processing.

Yes, every time you make a payment, a digital receipt and updated invoice will be automatically generated and sent to your registered email address. You can also log into your customer booking portal to view and download all receipts, invoices, and payment history at any time.

This makes it easy to keep records for personal budgeting, tax purposes, or travel insurance claims. If you require a consolidated statement of all payments made for a booking, our support team can prepare and email one on request.